what happens if baby neck is not supported and “falls back”?

i’m a FTM. this happened a few times as i dunno how to really carry him when he struggles. i’m so worried. my wrists hurt too as he is a big baby. very heavy and tired from carrying him :(

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Happened to me once in public...scared the hell out of me but a kind person told me...its ok, they are flexible...still perhaps it is best you use a carrier