Staycation

Just wondering, who always go for staycation, if this happen to you, what should you do? U have a complimentary deluxe suite room with this hotel. The hotel staff make a mistake at 1st and inform there is room, after that reply, it’s a typo and give you another room. And you agree, thought they upgrade you. However, few weeks later, u check and found out it’s downgrade and the room is smaller by half, and price is difference by half. And they didn’t inform it’s a downgrade, so is it our fault for not checking? Or they should inform us in the 1st place?

Vô danh

15 Replies

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For sure should have inform you regarding the change of room allocated to you. For you to realise it when you’ve checked in, means they aren’t responsible enough to inform the guest about this issue, and suggest other options to not make the experience worst

Super Mom

It's their fault.. Who will expect it to be a downgrade? They must inform beforehand and complement with additional stuffs if they are going to give me a downgraded room. I will surely call/ email the HQ.