Do you have your gynae’s personal contacts?

What happens when u need to speak with your gynae? Do you all have their personal contacts to text or call them? I’m seeing my gynae in public hospital. Although I’m a private patient, I need to contact the hospital to ask them to arrange a callback from my gynae. It’s frustrating when I can’t get to the gynae. So I’m wondering do mummies ask for their gynae personal contacts?