Honestly, one of the biggest things a few of us mums noticed is that kids mirror everything we do, so if we want them to say please and thank you, we have to be consistent about saying it ourselves at home first. My girl started picking it up naturally once she saw us modelling it every day, rather than just telling her what to do. One of my mum friends also always reminded her kids to greet relatives and neighbours, and she said it really stuck over time because it became a habit, not a one-off thing. Small, consistent moments at home really do build up lah.