lousy service from Jarrons & co

Dear mummies, I just wanna share a very bad experience with Jarrons & co. I ordered baby cot during the 5th July mummies fair. During the purchase, they mentioned shipment will take 2 to 3 weeks. As of that time, there is sufficient time to setup the nursery as my EDD is in late August. I contacted them on 24 July to follow up on delivery date. They said shipment arriving during national day week. Therefore delivery of cot has been arranged on 13 Aug. On 6 Aug, they called to inform shipment delay and they can only deliver on 21 Aug. As my EDD is on 23 Aug, the time is already very tight to prep the nursery. And I am also worried what if I am in labour earlier. I told them my concerns and they said they will try their best. As if 21 Aug is not late enough, yesterday I contacted them again. You know what? They told me yet again delay in shipment and they can only deliver on 29 Aug!!! I am wondering how many times are they going to do this? It's adding unnecessary stress to a first time mum. My hubby called them yesterday asking for a solution and request them to call us back but up till now still no call from them. This is totally unacceptable and they simply just dont care at all. Since they always participate in major mummies fair, please be careful if you intend to purchase any items from them.

Geraldine

Dreaming of becoming a parent

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Super Mom

I got cots for both my kids from them. The first one (4yrs ago) had no issues. Came as promised, and my daughter has been using the convertible cot for 4 years happily. The second one (ordered in Feb 2019) was a nightmare. I asked for it to be delivered at the end of July 2019/start of Aug 2019 because my EDD was in early Sept, and I confirmed it with the shop. They had said okay. Then when the time came, there was no delivery, so I called them. And they said that the recent batches were defective (think some of you experienced that), so they need to wait for the new shipment to arrive. They promised me a date in the 2nd week of August, and I said ok. Then when the day almost arrived, they said they couldn’t deliver it again, and wanted to push the delivery date to 24 Aug. I was upset but I said okay. And then.. again, when the time came, they wanted to push it to early Sept. I was like 😱. And I asked.. what if the baby came out before that? They said they would then just deliver the mattress first and the cot later and I was 😱😱. Lol. Long story short, I called them so many times and begged them to give me my cot earlier as soon as the shipment came in. In the end, they made a special arrangment for me to get my cot end August.. and thankfully, baby waited for the cot to come before popping out. I have no complaints about their cots. I feel that other than the defective batch, their cots are good and worth recommending. But the delivery was a hit and miss for me.. one good experience and one bad one.

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