I got cots for both my kids from them. The first one (4yrs ago) had no issues. Came as promised, and my daughter has been using the convertible cot for 4 years happily.
The second one (ordered in Feb 2019) was a nightmare. I asked for it to be delivered at the end of July 2019/start of Aug 2019 because my EDD was in early Sept, and I confirmed it with the shop. They had said okay. Then when the time came, there was no delivery, so I called them. And they said that the recent batches were defective (think some of you experienced that), so they need to wait for the new shipment to arrive. They promised me a date in the 2nd week of August, and I said ok. Then when the day almost arrived, they said they couldn’t deliver it again, and wanted to push the delivery date to 24 Aug. I was upset but I said okay. And then.. again, when the time came, they wanted to push it to early Sept. I was like 😱. And I asked.. what if the baby came out before that? They said they would then just deliver the mattress first and the cot later and I was 😱😱. Lol.
Long story short, I called them so many times and begged them to give me my cot earlier as soon as the shipment came in. In the end, they made a special arrangment for me to get my cot end August.. and thankfully, baby waited for the cot to come before popping out.
I have no complaints about their cots. I feel that other than the defective batch, their cots are good and worth recommending. But the delivery was a hit and miss for me.. one good experience and one bad one.