PEM Package

Anyone received PEM quote recently? Enquired on their website yest on their package and this morning a salesgirl called and bombarded me with lotsa ques and told me all their expectations n requirements on their CN and said to arrange a concall tmr (SUNDAY) with their consultant even before i received their quote or full info on their package. I find her quite pushy tbh. Anw their quoted me 4k++ for my EDD in may 2022, excluding gov levy, 2 compulsory angbaos, and what not which im not sure. Can anyone advise me 1. does their package includes hockhua herbs or is this an add on? Their package stated $400+ for hockhua herbs. If i didnt opt for that, what will the CN cooks for me? 2. Und i will hv to provide 3 meals daily to CN, no issue on this. Just want to b sure, will she cooks herself or do we need to tabao for her? 3. Touched wood, if in any case i paid the depo n ultimately didnt get to use their CN, will they refund my depo? Appreciate any comments and advise on this esp on any additional costs needed if i were to engage PEM. Thanks in advance.