Aiseh, frustrating lah! 5k points tu dah banyak, mesti ada minimum redemption requirement yang tinggi sangat ke? A few of us pun pernah kena gaini, try contact customer service mereka, sometimes ada hidden promotions or lower threshold redemptions yang tak keluar kat app. Mana company nih, boleh check terms and conditions diorang or ask in the comments if ada others facing same issue?