First, I would explain to them that everyone is entitled to their own opinion that is why people are using social media as their outlet to voice out their thoughts and opinions on almost any topics. Second, that everyone should also be responsible with what they say (be it verbally or through social media). Third, that not all that they read on social media is true and right.
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I will explain that those are their personal opinion, and they are entitled to it. That is also the reason why we are teaching them (our kids) our family values so that they have a guide on what is right or wrong.