Oh, payment terms can actually vary quite a bit between agencies! From what I've heard, most nannies arranged directly or through smaller agencies do expect full payment on the last day in cash, someone in my mum group mentioned paying the balance of around $2,850 on the final day, with just a deposit upfront to secure the booking. That said, agencies like Super Nanny can set their own instalment schedules, so the 14-day mid-point payment isn't unheard of, it's just their specific arrangement rather than a universal norm. The main thing to watch is that you're comfortable with the terms before signing, because once it's in the contract, it's harder to push back. If their email response is slow now, it might be worth calling them directly to clarify before you commit.