Eh I feel you, redeem points memang confusing sometimes! Try check your app settings or go through the terms and conditions sekali, sometimes ada specific requirements like minimum purchase amount or expiry date yang kita missed. Kalau still tak dapat, contact customer service directly lah, sebab a few of us pernah kena gitu and they sorted it out once we complained. At 37 weeks you're in the home stretch, jangan stress sangat about this okaylah!